Student Services Administrator Opportunity Milpark Education
Location: Student Services
Student Services Manager
Cape Town
The Company
Milpark Education is a registered Private Higher Education Institution offering business management education that focuses on the areas of management and leadership, financial planning and insurance, and banking across South Africa and in other parts of Africa.
Milpark offers full-time, part-time and distance learning Higher Education (HE) and Further Education and Training (FET) qualifications, as well as career-focused short courses. The higher education qualifications offered start at NQF level 5, extend into levels 6 and 7, and culminate in the Master of Business Administration (MBA) at NQF level 8. Our financial planning qualifications cover the spectrum from NQF level 4 through to NQF level 8.
Milpark Business School has been rated as the Number One Private Provider of the MBA degree and was placed third in the overall rankings of accredited business schools in the 2014 PMR.africa national survey on accredited business schools offering MBA/MBL degrees in South Africa.
Milpark’s Values
The Milpark culture is based on 5 core values:
• We focus on providing quality education to our students
• We focus on our excellent customer service
• We work together with integrity and respect
• We take personal accountability and responsibility
• We create value for our stakeholders through innovation and operational excellence
The Position
The position of Student Services Administrator is in the Student Services Department (Cape Town) and is responsible for ensuring that all student queries are resolved quickly and promptly, whether they are through walk-ins, email or by telephone. Where necessary queries will need to be cascaded to relevant staff or meetings set up subject matter experts.
Responsibilities
Job Requirements:
Education & Experience Requirements
• Minimum of a Grade 12 Qualification
• At least 2 years’ experience in a service environment / Customer Service experience in a Call Centre
• Customer service or advising experience in an educational environment entailing one on one interaction is highly preferred.
• Ability to use technology (Excel, Outlook, Web, databases, CRM)
• High Level Verbal and written communication skills
• Good telephone etiquette and customer service skills
Desired Behavioural Competencies
• Alignment to the behaviours as defined by Milpark’s Values (see above)
• Able to work under pressure
• Committed Team player
• Passionate about education
• Persuasive & Assertive
• Professional & Reliable
• Quality orientated
• Service orientated/ Customer service focused
• Strong Business Ethics and Ethos
• Ability to listen and talk in a good manner
• Ability to plan
• High Level of attention to accuracy and quality
Preference will be given to Employment Equity candidates.
To apply and be considered for this position, please forward a detailed curriculum vitae and educational transcripts along
with at least two contactable references to [email protected]
before 16 March 2015.
Kindly type the text SSD1000 in the subject line of the email
Only applications received with the required text entered in the subject line will be considered.
Should you not hear from us within 14 days from the closing date of the advert, please accept that you did not make the shortlist
