Telemarketing Agent Wanted

Key performance areas
 
Sales performance

• Ensure agreed KPA’s and sales targets are achieved in line with business requirements

• Assist in increasing sales revenue within the telemarketing department

Efficiency and productivity

• Reach performance targets relating to productivity, adherence, turnaround, time keeping and quality

• Be available to make contacts by avoiding unnecessary time spent in after contact activities or breaks in order to provide agreed service levels

• Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times

• Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer service

• Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for FinChoice

• Taking responsibility for each individual contact by ensuring that advise is always given in the customer’s best interests

• Handle objections appropriately to ensure that positive results are achieved and enhance customer delight

• Work towards continuously improving the customer experience and service delivery

Quality standards

• Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers

• Capture all details of customer, call log and sales transactions
  accurately onto the system

• Adhere to internal systems, policies, procedures and requirements

Requirements

Qualifications and accreditations

• Grade 12/Matric or equivalent

Experience and skills

• One year sales experience in a target driven environment (preferably in a contact centre)

• Computer literate

Attribute and behaviours

• Energetic and positive attitude

• A strong customer focus

• Good communication and listening skills

• Excellent sales ability

• Team player but able to work independently

• Excellent telephonic manner