Jobs
Customer Service Coordinator
| Company | CIRO |
| Site | CIRO Head Office |
| Location – Country | South Africa |
| Location – Province | Gauteng |
| Location – Town / City | Paulshof |
| Job Type | Permanent |
| Company Profile | AVI Limited is a JSE listed company and is home to many of South Africa’s leading and best-loved brands including Five Roses, Frisco, Ellis Brown, Bakers, Pyotts, Willards and I&J to name a few. Great international and local Fashion Brands in the AVI stable include Yardley, Lenthéric, Coty, Spitz, Carvela, Kurt Geiger, Lacoste, Gant and Green Cross Shoes. AVI’s brands are a household name in South Africa and growing every day. Ciro Beverage Solutions is the leading retail and food services supplier of premium ground coffee and beverage solutions to the out of home consumption market, and as such seeks top calibre skills in this particular niche market. |
| Duties & Responsibilities | Sales •Effective sales coordination •Drive dynamic sales team culture and image •Management of: Order accuracy, Credit status and release; Discount tables and pricing; New business development & basket growth; New client leads communicated effectively; Promotions; Equipment management and asset disposal procedure •MIS – management information systems “required”; Monthly, quarterly and adhoc reporting; Proposals, templates to support sales, internal & external agents •Information communication and education – Product; Equipment; Systems CIRO Technical •Client advice and assistance telephonically – e-mail or fax •General liaison with technical department Marketing •Sample stock management •POS material management and support •New Product launch communication and support Financial •Effective management and control of samples account •admin and general office expenditure •accounts payable •purchase orders Logistics & Procurement •Accurate management of product forecast •Drive Procurement efficiencies •Communication & action plans with stock outs •Management of slow stock and best by dates – SAP batch management Accounts Receivable – management • manage international book •communication of credit hold •credit release •credit limits •credit applications CIRO Distribution •Daily liaison on orders consolidated between Technical and Product Warehouses •Manage International Tracking report posted •Monthly DC meetings •Proactive action plans put in place |
| Competencies | •Work with others – Builds meaningful and open relationships with colleagues. Easily builds rapport with others by making them feel comfortable and valued. •Deliver customer service – Is dedicated to meeting the requirements of internal and external customers; Establishes and maintains effective relationships with customers and gains their trust and respect. •Communicate clearly – Expresses self effectively verbally and in writing, or interactively (one-on-one and in a group) |
| Experience Required | •At least 3 years’ experience in Food Service Industry, preferably sales •At least 3 years Call Centre experience is essential |
| Minimum Qualifications Required | •Matric •Tertiary qualification in Sales / Marketing will be advantageous |
| Knowledge Required | •Systems: SAP, Powerplay, PowerPoint •Knowledge of Call Centre Operations and Accounts Receivable
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