Nedbank Group – Client Service Consultant

2 minutes read

Applications accepted until: 27th of Nov, 2014
Advert Code: CLIENT07

Location

135 Rivonia Road, Sandton

Job Purpose:

To assist IFI Relationship Managers in building and maintaining purposeful business relationships with Correspondence Banks

through operational and administrative support to the RM’s and by providing exceptional client service to internal and external clients.

Key Performance Areas:

IFI Communiqués compiled and distributed

Ensure daily IFI communications are compiled and distributed
Act as central portal for IFI information/news gathering and distribution
Conduct all routine/procedural communications with internal and external stakeholders

Multi-Currency Accounts monitored and RM informed

Bilateral Key Exchange (BKE’s) established & Vostro account authorisation

Responsible for administration involved in the establishment of Bilateral Key Exchange agreements
Draw relevant information from Bankers Almanac
Ensure completion of Anti Money Laundering questionnaire and all other relevant questionnaires
Send out the request for a BKE
Establish the profile of the Correspondence Bank
Obtain approval from relevant Relationship Manager
Liaise with Security Administration

Opening and Closing of NOSTRO and VOSTRO accounts administered

Ensure applicable BKE’s are in place
Forward applicable terms and conditions for the product offering to prospective client
Handle/facilitate Nedbank internal process in instances where Special terms and conditions are required
Obtain CIS number from Treasury
Obtain Account number from VOSTRO/NOSTRO
Confirm details to Correspondence Bank and other stakeholders
Obtain Relationship Manager’s approval
Administrate closure of NOSTRO/VOSTRO accounts

Correspondence Bank queries resolved

Receive query escalations from Global Business Centres or from Correspondence Bank
Keep Relationship Managers up-to-date and informed about queries
Analyse queries
Follow-up with internal role players in order to facilitate query resolution

IFI Client database maintained

Update K-Net.
Update IFI database relating to all relevant Correspondence Bank changes, e.g. Trade Name, contact details
Ensure standard settlement arrangements are accurate and up-to-date

IFI Client administration processes maintained and enhanced

IFI Client administration processes maintained and enhanced
Maintain IFI administrative processes & procedures by ensuring these are adhered to
Constantly evaluate effectiveness/efficiency of the administrative processes in the department
Identify bottlenecks & shortcomings in existing processes/ procedures and bring these under the attention of the Client Service Manager and Relationship Managers
Contribute to ideas in order to improve & streamline IFI processes & procedures in terms of effectiveness and efficiency thereof
Support Portfolio & Relationship Managers with administrative/client related activities
Show a desire and ability to work cooperatively with other in the team
Pro-actively contributes to ideas and thoughts
Promote the efficient flow of communication and cross functional collaboration

Essential Qualifications:

Preferred Qualifications:

Certifications:

Job Related Experience:

Three years foreign banking experience. General understanding of Retail Business and Corporate Banking Operations. A client service orientation and strong administrative abilities.

Technical Competencies:

Behavioural Competencies:

Required Industry Acumen:

Number of people reporting directly into job:

Compliance/Legislative Requirements:

Working Time:

Travel Requirements:

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