FNB –Client Service Specialist
With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.
We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.
If you share our values of being:
Helpful
Effective
Ethical
Innovative
Accountable
All appointments will be made in line with the Bank’s EE Strategy.
and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.
Purpose
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Deliver individual results through personal effort and skill. Build and maintain strong relationships with our internal and external stakeholders.
Job Requirements
Drive significant growth and profitability in the context of cost management
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Manage existing clients and grow portfolio through making contact and generating leads
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
Maximise cross sell opportunities and strengthen client relationships
Prepare business communication that is of a professional standard
Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Track, control and influence sales activities with the specific aim to increase sales efficiencies
Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
Manage own development to increase own competencies
Additional Requirements
Please note that this is a part time position
Grade 12 or relevant tertiary qualification.
2 year Customer Care/ Call Centre environment experience.
Hogan knowledge & experience is a must
Experience of dealing with high level customer queries in a Customer Care environment.
