Certificate Administrator Job
Remuneration: Negotiable depending on experience
Education level: Matric
Location: Cape Town, Observatory
Type: Permanent
Ref: #GSCA
Job description
The main purpose of this position is to administratively manage certificate process for several courses and provide certificate-related student support.
Company description
GetSmarter is a premier online education company that partners with prestigious universities and leading organisations to offer a variety of online courses and education solutions.
Key responsibilities
- Facilitate and manage courses during the certificate process to ensure that students receive certificates within the designated timeline.
- Assume responsibility for own productivity to ensure maximum efficiency.
- Communicate with brand partner contacts in a professional manner to arrange logistics and signing of course certificates.
- Liaise with courier company and post office to ensure certificates are delivered to students in good order.
- Respond timeously to student certificate queries to ensure that students are supported and informed.
- Resolve student complaints and conflicts to improve students’ satisfication with the product.
- Process returned and re-issued certificates to ensure that students benefit from a continuous professional service.
- Schedule and complete necessary tasks relevant to the certificate process within the correct timelines.
Requirements
- Matric.
- Sound computer literacy.
- Attention to detail.
- Good organisational skills, and strong attention to detail.
- Great communication skills.
- Exceptional administrative skills.
- Administrative work experience.
- Strong interpersonal skills.
Job specific competencies
- Functional expertise.
- Interpersonal skills.
- Teamwork and partnership.
- Problem-solving and getting results.
- Self-management.
Please indicate your salary expectations in your cover letter. Start date: As soon as possible Close of applications: 19 September 2014
Please note that CVs without cover letters or ones that do not meet the minimum requirements will not be considered. If you do not hear anything back within two weeks after applying for this position, please consider your application unsuccessful.
No agencies
Posted on 20 Aug 13:30
Contact details
Kim Kay
GetSmarter
[email protected]
