| Key Purpose | •Assisting with all client queries – Taking ownership, give regular feedback and ensure accurate and quick resolution (where possible) •Provide feedback to Discovery related to how users experience the self-service tool |
| Key Outputs | Assistant •Encourage users to explore the self-service tool, highlighting its simplicity and convenience •Assist users in completing various tasks using the self-service tool •Provide feedback to Discovery related to how users experience the self-service tool •Direct members to the correct channels to query or resolve issues beyond the self-service tool Client Liaison |
| Competencies | •Experience working with clients, resolving queries and guiding clients on next steps to resolve their queries •Experience in a client-facing environment •Experience working with touch screen applications, and guiding and teaching clients on using the applications •Ability to encourage others to try new technologies •Ability to think on one’s feet and solve problems •Ability to confidently interact with clients from different groups, income segments and with different levels of comfort with technology •Ability to work independently and report any errors or issues encountered in the field •Have attention to detail and high degree of accuracy when soliciting and capturing clients feedback •Proactive approach to obtaining information and feedback •Good verbal and written communication skills in English. It would be an advantage if the candidate is fluent in another official South African language •Willingness to travel to and from kiosk sites •Excellent client liaison skills •Well-groomed and professional at all times. •Be passionate about both people and technology •Comfortable working with different technologies, mobile, web and alternative channels |
| Qualifications & Experience | •Minimum qualification matric (grade 12) certificate, passed with exemption Advantageous: • Biokinetics Intern • Sports Science graduate • Physiotherapist Intern |
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