SERVICE DESK TECHNICIAN INTERNSHIP
Stowe Holdings (Pty) Ltd. is an established IT Company looking to employ a highly motivated Intern who is keen to grow and develop within a Call Center Environment in the IT / Fuel Industry.
Job responsibilities include but not limited to :
- To provide a complete and informed response on first contact to all customers (single point of
contact).
- To provide first-line support where possible to customers.
- To log and manage all calls, service requests and incidents from end-to-end, including
escalation to third parties, follow up and feedback to customers.
- To communicate and liaise effectively with end-users, colleagues and other service providers at
all levels.
- To manage and evolve processes and provide management information when required.
- To ensure customer satisfaction and continuity of service is managed, by following specific
procedures but also by recommending and developing (where appropriate) improvements to
these processes/procedures and ensuring they evolve with the organisational goals.
- To compile and manage IT service-related documentation, administration and reporting where applicable.
Minimum Requirements:
- A+ minimum requirement
Detailed PC Hardware knowledge, including point-of-sale peripherals
- Windows XP Knowledge and Experience
- Database skills – SQL/Firebird/Interbase
- Technical Service Desk experience
- Call Centre experience
- Well spoken
- Reliable/Own transport
- Sound literacy in English & Afrikaans
- Must be prepared to work standby duties including weekends and public holidays
Advantageous Skills:
- Point-of-sale support experience
- Fuel Industry Exposure and Knowledge
Salary: Discussed in Interview
Should you not hear from us within 30 days of closing date, please consider your application unsuccessful. Our company is an equal opportunity employer.
How to apply
Click here to apply online
Closing date: Unspecified
