Receptionist Job- Hluhluwe
Recruiter: HotelJobs
Location: Hluhluwe, Kwazulu-Natal
Salary: R 5k per month
Sector: Hospitality & Catering Jobs
Job Type: Part-Time
Date Added: 27 July 2014
Applications: 0
AA/EE opportunity?: No
Benefits: Not Included
THE POSITION
Processing reservations from Head Office. Ensure all necessary items are ready & waiting before morning meeting at 8amChecking guests out or in if needed. Controlling Guest’s bills – making sure they are accurate at all times.
Communicating flights and transfers. Guest adventure bookings. Maintain QuickBooks billing systems. Host guests at dinner as per the front of house hosting roster. Ensure all telephone calls and radios are answered timeously. Ensure you are always polite on the radio & telephone. Ensure calls are transferred as requested & that messages are taken properly & passed on to the necessary individuals. Ensure all filing is done daily (staff shop dockets, safari shop dockets & bar dockets) if there is no switchboard on duty on that day.
All feedback forms are processed on the feedback form spread sheet, if there is no switchboard on duty on that day.Liaise with reservations department on bookings, rates & guest info. Working according to your shift checklist. Accountability for cash and administrative errors.
Communicate with staff & other departments about day to day events. Lodge Daysheets – Make sure that all necessary information is on the daysheets & are up to date with the most accurate information. Doing daysheets ahead in order to plan & coordinate. Doing detailed & accurate handovers with co workersMaintaining telephone billing systems. Documenting staff visitors.
SKILLS REQUIRED:
Communication skills – with guests and fellow staff members. Standard of your work must exceed the standard of the lodge.
Good organisational ability
Lateral thinking ability. Initiative. Must adhere to World Class Hospitality and Service Standards. Professional, courteous, hospitable to guests. Must be able to cope under pressure to meet guests needs. Must be able to lead people and correct things when needed. Honest, have good integrity, proactive and driven person who has career ambitions
KNOWLEDGE REQUIRED:
Hospitality Environment. The surrounding communities. The country. Company Knowledge (&BEYOND as well as Foundation)QuickBooks knowledge. Valid South African Drivers licence
PREVIOUS WORK EXPERIENCE REQUIRED:
Experience in the service industry especially in dealing with guests and staff. Previous reception experience an advantage.
PERSONAL CHARACTERISTICS:
Passionate about guest delight. Able to create new ideas. Able to handle pressure, and still operate effectively. Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience as per the company standards. Good interpersonal skills – able to function as part of a team. Attention to detail and initiative. Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire othersIf this sounds like an opportunity you are ready for, and you have the necessary skills and experience and ready to be apart of this amazing team, I would love to hear from you. Please send me your CV with a clear face photograph and details of three contactable references
It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise, please ensure you have this permission before applying.
