Customer Service Representative Job

Job Type:

Salary:

Start Date:

Permanent

R8 500 per month plus benefits and 13^th cheque

ASAP

1. 1.     

Minimum Qualifications & Requirements

• Matric (standard 10)
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Advance computer literacy
• Query resolution skills
• Customer orientated behavior
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results

1. 2.     

Experience/Special Skills/Competencies

• Ability to withstand pressure and provide the clients/customers with above average services
• Must at all times be diplomatic and assertive with customers/clients
• Ability to overcome obstacles, make informed decisions and resolve customer problems
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
• Must be a good team player and achieve objectives as set out by supervisor
• Must be meticulous in carrying out tasks/instructions etc
• Must have interpersonal and telephone etiquette skills
• Must have good listening skills and attention to detail

1. 3.     

Duties & Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handles all general and specific telephonic contact to the Shared Services.
• Conducts preliminary investigations.
• Liaises with relevant parties to resolve complaints.
• Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
• Ensures service levels and performance is maintained in terms of the national company Mission, Vision and Statement.