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MINIMUM SKILLS AND KNOWLEDGE REQUIRED •Standard 10 / Grade 12 or equivalent
•Computer literate (Microsoft, Pastel)
•Knowledge of Amtrack and Pastel Advantageous
•Excellent follow through and sense of completion ability a must. The jobs not done until it’s done!
•Ability to communicate effectively in English (verbally and in writing)
•Must be prepared to work overtime / weekends in accordance with operational requirements
•Good interpersonal skills
•Must be able to work unsupervised
•Knowledge of credit/debit card electronic machines advantageous.
BEHAVIOURAL DIMENSIONS REQUIRED • Methodical and meticulous
•Problem solving and analytical skills
•Passion for customer service VERY IMPORTANT!
•Patient but with a good sense of urgency
•Health/Safety/Security conscious
•Team player
•Excellent follow through and sense of completion ability a must. The jobs not done until it’s done!
BRIEF DESCRIPTION OF KEY PERFORMANCE AREAS
•To ensure that customers get the best professional and courteous attention and service
•Motivate staff.
•Ensure there is sufficient in checking stock to be released for payments
•Follow up on orders by getting in contact with the correct departments to trace progress if needed.
•Give feedback to customers
•Work fast and efficient in a highly pressurised environment.
•Need to be able to deal with all forms and types of customers. Know how to calm customers down if needed.
•Deal with couriers on a daily basis.
•Thorough communication via telephone calls and emails is very important.
•Assist in other positions and departments in accordance with operational requirements
•Assist with general stock takes
•Adhere and enforce health and safety regulations
•Maintain housekeeping and hygiene standards
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