Jobs
Telemarketing Agent Opportunity At Home Choice
Job description
FoneChoice
Key performance areas
Sales performance
- Ensure agreed KPA’s and sales targets are achieved in line with business requirements
- Assist in increasing sales revenue within the telemarketing department
Efficiency and productivity
- Reach performance targets relating to productivity, adherence, turnaround, time keeping and quality
- Be available to make contacts by avoiding unnecessary time spent in after contact activities or breaks in order to provide agreed service levels
- Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
- Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
- Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for FinChoice
- Taking responsibility for each individual contact by ensuring that advise is always given in the customer’s best interests
- Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
- Work towards continuously improving the customer experience and service delivery
Quality standards
- Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
- Capture all details of customer, call log and sales transactions
accurately onto the system
- Adhere to internal systems, policies, procedures and requirements
Requirements
Qualifications and accreditations
- Grade 12/matric or equivalent
Experience and skills
- One year sales experience in a target driven environment (preferably in a contact centre)
- Computer literate
Attribute and behaviours
- Energetic and positive attitude
- A strong customer focus
- Good communication and listening skills
- Excellent sales ability
- Team player but able to work independently
- Excellent telephonic manner
