Learnership in Customer Relations Representative

Do you think you have what it takes to be the best Customer Representative? Your in luck! SAB Miller is offering a Learnership for a Customer Relations Representative.

Requirements

• Matric certificate (mandatory)
• Computer literacy (MS Office)
• SAP CRM experience (advantageous)

Responsibilities

• Responsible for executing the concept of “today’s volume today”
• Responsible for the completion of all documented basic call handling processes
• Attempt to retain customers that indicate an intention to start using competitor brands; utilise escalation if necessary
• Accountable for keeping customers up to date and owning resolution of issues within the limits of the systems and tools provided
• Attend to customer’s credit query regarding balance enquiries or statement requests or log the call and transfer to relevant credit (specialist) function

Competencies

• Ability to work in a team
• Willingness to work during weekends.
• Persuasiveness and selling ability.
• Strong achievement orientation
• Punctual and good time-keeping

Reference Code: SAB-ZA-13512

How to apply

Click Here to Apply

Closing date: Unspecified