Scheduling Agent Opportunity at Fidelity Services Group Krugersdorp

Fidelity Services Group, through its SecureDrive division, is seeking a permanent Scheduling Agent to join its Krugersdorp, Gauteng office. This role focuses on coordinating customer installations, managing fitment schedules, and ensuring high-quality customer service across multiple departments. The position is open to EE candidates and offers an opportunity to develop skills in scheduling, customer relations, and telematics support.

Key Responsibilities

• Deliver comprehensive service to customers via phone, email, letter, or face-to-face.
• Assist customers with Fidelity SecureDrive products and services, including setup and training.
• Investigate and resolve fitment and scheduling issues, collaborating with technical teams in South Africa, India, and Jamaica.
• Produce written communications and documentation related to customer fitments.
• Schedule and reschedule installations, repairs, and de-installations within required timeframes and SLAs.
• Follow up with technicians to ensure scheduled jobs are completed efficiently.
• Maintain up-to-date knowledge of Fidelity SecureDrive products, services, and processes.
• Manage large volumes of incoming calls and emails professionally.
• Address customer disputes or issues promptly and effectively.

Minimum Qualifications and Experience

• Matric / Grade 12; relevant qualification or degree advantageous.
• Excellent verbal and written communication skills.
• Computer literate, with proficiency in MS Office, Excel, and PowerPoint.
• Prior experience in telematics is advantageous.
• Strong understanding of customer service management processes.
• Knowledge of end-to-end supply chain and its impact on scheduling.

Key Attributes

• Patience, attentiveness, and assertiveness.
• Clear communication skills and ability to use positive language.
• Action-oriented with strong time management and organizational skills.
• High attention to detail, problem-solving, and analytical ability.
• Comfortable working in a fast-paced and pressurized environment.
• Strong work ethic and willingness to support team objectives.

Fidelity Services Group encourages Historically Disadvantaged Candidates and Black Female Candidates to apply, in line with its transformation policy. This role offers a chance to gain experience in scheduling operations, customer service, and telematics support while contributing to a dynamic and growing team.

To apply, visit the official Fidelity Services Group careers portal:
Apply here