Estee Lauder: Marketing Internship 2014

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Principle Objectives

Assist with administrative support to CRM & Online Manager and online team
Provides basic level of customer support to consumer queries via Social Media channels
Manages Customer records data input/updates required on an ongoing basis

Ensures Customer and Market Growth

Follow up on all ELCies social media properties to assist digital team in identifying urgent queries needing attention/response from a brand point of view
Performs regular competitor analysis from an online marketing point of view and provides feedback to CRM&Online Manager
Assist In ad-hoc Consumer Engagement projects(content creation, eventing, coordinating), as required by CRM & Online Manager

Manages Operational effectiveness

Update all clients records requested by Clients via email queries
Create new client records based on daily opt-in data obtained from websites entries
When applicable, perform de-dupe cleanup process clients database
Support Customer Services Manager, provide relief for lunch break to ensure business continuity of call centre function
Support CRM & Online Manager and on line team on an ad-hoc basis

Improves Business Processes

Assist in Brands CRM/Digital program management by booking rooms, facilitating required equipment or catering
Sit in brands/agencies meetings on a regular basis to assist with minutes and admin follow-up, as well as to get exposed to strategy and process facilitation.
Update CRM Bulletin Board for retail staff when required
Do filing on a weekly basis
Participate in CRM/Digital organized events, programs, induction and corporate awareness
Activities or as required
Participate in workshops / info sessions conducted annually prior to commencement of process
Assist with preparation of training material (i.e. photo copying, binding, sorting) etc
Adhoc tasks as requested by the CRM & Online Manager

Education

Key Personal Characteristics

Click here to Apply Online

Closing date: 11 March 2014

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