Nedbank Call Centre Agent Opportunities
Nedbank Call Centre Agent Opportunities
Nedbank Group – 9 X Nedbank Contact Centre : Call Agent(Sales)
Applications accepted until: 31st of Jan, 2014
Advert Code: CALLAG13
Nedbank Sub Division Cluster
Nedbank Integrated Channels
FAIS Affected: Yes
Location: Braampark Campus, 33 Hoofd Street, Braamfontein, Johannesburg
Job Purpose
To become an integrated multi-media delivery channel, renowned for world-class service and sales.
To have a reputation for listening to our clients, understanding their needs and seamlessly exceeding their expectations.
To be an employer of choice, driven by our people development practices and community involvement.
Key Performance Areas:
| 90% |
Multi functional role across Sales, Service and Retention |
|
| 10% |
Personal Development |
|
Essential Qualifications:
- Grade 12 / Matric or equivalent
- Computer literacy
- FAIS roles only – Grade 12 or appropriate National Certificate or Diploma at NQF Level 4. FAIS accreditation with a minimum of 30 Credits
- RE is a requirement and will be added advantage.
Preferred Qualifications:
- Call Agent Course
Certifications:
Job Related Experience:
- Service Inbound – Min 1 year customer service experience
- Service Outbound – Frontline work experience in Nedbank Contact Centre is necessary
- Sales and Retention – Previous work experience in similar function will be an advantage with ability to show past experience in meeting targets
- All functions – Working experience in a Call Centre will be an advantage. Environment is target driven, candidate must be able to work un
Technical Competencies:
- Microsoft Office Products
- Nedbank and Nedbank Contact Centre Systems
- Nedbank Product knowledge
Behavioural Competencies:
10% Initiative– The ability to be proactive, seize opportunities and thereby influence, taking prompt action to accomplish objectives and achieve goals beyond what is required.
5% Resilience– Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity) and handling stress in a manner that is acceptable to others and to the organisation
10% Rule Orientation– The willingness and ability to follow prescribed rules, procedures and instructions within a defined context.
5% Integrity– The ability to promote and maintain high ethical standards both personally and professionally and interacting with others in a way that gives them confidence in one’s intentions and those of the organisation.
10% Excellence Orientation– The commitment, drive and follow through to achieve high standards of excellence
15% Client Centricity- The ability to take responsibility for the achievements of standards of service that comply with the highest expectations of the clients by making client and their needs a primary focus of one’s actions and developing and sustaining productive client relationships
10% Verbal Communication– The ability to listen to and to verbally express ideas or facts in a manner which is transparent, consistent, fluent, with conviction and holds the attention of the audience both in a group and individually. Adjust language and terminology to the profile and the needs of the listener(s).
5% Planning and organising- The ability to schedule and co-ordinate activities (self and/or others) and identify the appropriate resources to perform these activities within a specific time frame in order to achieve business objectives.
5% Building Relationships– Developing and using collaborative relationships to facilitate the accomplishment of work goals.
5% Team work– The ability to work co-operatively with others, to be a member of a team and work towards the purpose of a common goal.
5% Diversity Sensitivity- The ability to communicate with, relate to and see issues from different perspectives in terms of race, age, gender, culture, background.
10% Influencing– The ability to use appropriate interpersonal styles and communication strategies in order to inspire and guide individuals, and to gain acceptance of ideas and plans.
5% Attention to Detail- The ability to perceive correctly and in visual detail; to notice and remember visual details.
Required Industry Acumen:
Finance Industry,Call Centre Industry
Working Time:
Shift work 7 days a week between 7am to 6pm (dayshift) or 6pm to 8am (nightshift)
How to apply:
Click here to apply online
Equity Statement:
Preference will be given to applicants from designated groups and suitable internal candidates in line with Nedbank’s policies.
