Applications Open for The CaseWare Africa BackOffice Support Internship Programme 2020

Applications Open for The CaseWare Africa BackOffice Support Internship Programme 2020. The successful candidate will be reporting directly to the Back Office Support Team Leader.

Duties and Responsibilities

• Provide technical support over the phone to BackOffice software users who are encountering problems with or in need of assistance using specific features of the product (e.g. TaxWare, CaseWare Time, SecWare, CaseWare Clomananger)
• Participate in knowledge sharing and building Frequently Asked Questions presentation
• Be proactive in informing team managers and team leaders about client and product trends

Requirements

The ideal applicant must be capable of meeting the following minimum eligibility requirements:

• Holds an IT-related degree in B Tech, B. Sc, B. Com or a National Diploma (at least NQF Level 6
• Must have attained excellent academic performance in the chosen field of study
• Holds Support Methodology certificate (e.g. 6 Sigma, ITIL) a big advantage
• Preferably with experience in providing customer support
• Good technical knowledge of networking, operating systems and SQL
• Knowledgeable in LAN/WAN systems
• Good in troubleshooting and solving technical issues
• Solid interpersonal and rapport building skills
• Smart organization skills
• Able to deal with high-stress levels
• A self-starter and able to demonstrate initiative
• Possesses a good eye for detail
• A team player who excels in collaboration
• Customer-focused
• Top-notch verbal and written communication skills
• Highly proficient in using Microsoft Office applications
• 0-1 year relevant working experience

How To Apply

If you meet the minimum qualifications and would like to apply for the position, click here to access the company’s online application form. Be sure to accomplish the form accurately and attach all the required documents accordingly.