Vacancy: Information Officer

The successful candidate will be required, but not limited to the following duties:

• Coordination of branch events and activities and provide support for Provincial Events
• Provide event management services and support for all branch events
• Collate and communicate branch events information to internal and external stakeholders
• Dissemination of information to internal and external branch stakeholders
• Represent the Company at local and district forms
• Communicate branch information needs to Provincial Office
• Disseminate information to internal stakeholders
• Process leads
• Provide information on the Company’s products and services to potential clients
• Provide advise to referrals and walk-in clients on basic business requirements
• Screen clients and refers appropriately internally and externally
• Conduct briefing sessions with groups of clients using provided standard presentations
• Conduct outreach sessions to present briefings on the Companies products and services
• Register clients
• Coordinate and facilitate information sessions
• Coordinate all training groups to attend information sessions
• Facilitate pre-start up information
• Will be required to attend to all administration
• Maintain database of clients that require the Company’s training courses
• Maintain and update stakeholders database for the branch for the branch
• Register customer complaints, compliments and suggestions and escalates appropriately
• Provides input updates to the Company’s Information Systems
• Communicate branch information and branding needs to the Provincial Office
• Administer the branch library
• Maintain stock of marketing and training materials

 
Requirements:

Education:

• Grade 12 or equivalent
• Diploma in Customer Service or Information Management

• Experience:
  • Min 2 – 4 years experience in customer orientated environment
• Required competencies:
  • Excellent understanding of small enterprise development sector
  • Understanding standard operating procedures of products and services
  • Good verbal and written communication skills
  • Good interpersonal skills
  • Must be able to multitask
  • Information Management
  • Project Management
  • Needs to be innovative and analytical
  • Team player
  • Must be able to network
  • Must have presentation skills
  • Must have coordination and facilitation skills
  • Needs to be computer literate

 
Salary:  R135 327.00 CTC per annum
 
Please note that only candidates that match the above requirements will be considered for the position.

How to apply

Click here to apply online

Closing date: 11 July 2014