Customer Care Agent Wanted At ETV

Job description

Five-month fixed term contract

Reporting to the customer care manager, your job profile will include:

• Receiving incoming viewer calls
• Resolving and responding to customer queries, complaints, comments and suggestions
• Providing advice to callers about OpenView HD (OVHD) related issues
• Promotion of the e and OVHD brand names and loyalty to the channel through excellent service delivery
• Ad-hoc monitoring of transmission of OVHD channels in order to proactively identify and report transmission problems
• Logging all viewer information on our customer relationship management software.

Requirements

• Matric
• Computer literacy: MS word, MS excel and MS outlook
• Exposure to customer services, client liaison or contact centres
• A communication-related qualification is an added advantage
• Good interpersonal skills
• Strong written and oral communication skills
• Excellent voice/telephone manner
• Must be bilingual
• Must have the aptitude to grasp technical information relating to television sets and decoders

Note: The successful candidate will be required to work irregular hours including weekends and public holidays.

Important note: If you meet the minimum requirements for the position as stated, please send your Application Form together with your CV, certified copies of your ID and qualifications, to [email protected].

Applicants will be shortlisted based on the minimum requirements, as well as submission of complete documentation as mentioned above.

If you have not received a response within 14 days after the closing date of the advert, please accept that your application was not successful.

Closing date: 4 October 2016